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PRESENTATIONS |
15 September |
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PLENARY SESSION |
08:30 |
09:00 |
WELCOME: Conference Chair |
09:00
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09:45
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Making Green ICT a Government priority
Elizabeth Muller, CEO, GreenGov
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ICT has the potential to transform Government Energy policy. Used effectively, ICT can help build a shared understanding of the challenges that governments face, and to cut through the 'sales talk' and 'politically correct green' to help build consensus on real solutions. It is imperative that these solutions be cost-neutral or even profitable for local entrepreneurs and businesses. This is the only way for Green Government to be sustainable. Our role, as CIOs and ICT leaders is to help guide this transformation.
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09:45
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10:30
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Convergence in a customer centric era
Godfrey Ntoele, Group Executive: National Sales and Marketing Operations, Telkom SA
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This session will explore Telkom's role in convergence. It will showcase how government departments can leverage convergence technologies to meet the citizen's needs and how convergence can be used to improve service delivery. Key points for discussion include strategic partnerships; efficient and effective service delivery; customer centricity and cost savings.
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10:30 |
11:10 |
TEA BREAK & NETWORKING |
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BREAK-AWAY SESSIONS |
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11:10 |
13:30 |
TRACK 1: Business Value |
TRACK 2: Citizen Convenience |
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11:10
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11:50
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Sustainable business models for multi-channel eService delivery
Professor Michael Blakemore, Ecotec Research and Consulting
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New trends in innovative and multi-channel citizen services in Brazil
Bruno Vianna, Director, TopView Consulting (Brazil)
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This presentation presents the key outcomes of a recent study commissioned by the European Commission. The session will examine how eGovernment services can be effectively focused on the needs of all citizens, including those who are socially or technologically excluded and how multiple channels can be used coherently to deliver integrated and targeted services for the complex needs of citizens.
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In this session, case studies will be presented where ICT has been successfully applied in Brazil to shorten the citizen-government distance in service delivery, with easier and more effective interactions. It will explore how key challenges were addressed, including connectivity, perception of ICT as unnecessary cost, inertia, bureaucracy, changing government culture, and lack of open source applications.
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12:00
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12:40
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eParticipation through private-public ICT partnerships
Rajkumar Prasad, CEO, Commonwealth Centre for e-Governance (India)
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Transforming service delivery in the Social Cluster through integration
Selwyn Jehoma, Deputy DG, Social Security - Department of Social Development; Ian Houvet, NISIS Programme Manager, Department of Social Development
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This presentation focuses on how developing countries can exploit the PPP mode for Citizen Service delivery to bring efficiency and effectiveness in G2C and getting maximum benefits through ICT. It will address common issues such as e-government infrastructure challenges, service level agreements, contents, services and participation.
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This session will look at examples from within the Social Cluster where the National Integrated Social Information (NISIS) has set itself the ambitious goal of transforming the delivery of social protection services through coordination and integration, and is already starting to demonstrate some successes. We will explore the vision, achievements, challenges and lessons learnt of the NISIS journey, and the road still ahead.
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12:50
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13:30
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IT Service Management in Government
Tshepo Motiki, CIO/GITO, Department of the Premier - Free State Provincial Government
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Connected Communities: Supporting socio-economic development across rural and urban communities
Jim Wynn, Public Sector Director, Internet Business Solutions Group, Cisco Systems
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This session will highlight the value of IT Service Management (ITSM) within government IT operations and on how it delivers value to the internal customer with an inverse effect of service delivery (citizen value) benefiting at the end of the day.
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This session addresses the delivery of relevant services that are valued by users and which generates the benefits that drive sustainable growth. This principle is embodied in the concept of the Connected Community across both urban and rural settlements, with this talk placing a particular emphasis on e-service enablement of the key national priorities - Safety and Security, Health and Education within these communities.
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13:30 |
15:00 |
LUNCH SERVED IN THE ICT SOLUTION CENTRE |
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11:10 |
13:30 |
TRACK 3: Public Service Transformation |
TRACK 4: Public Service Modernisation |
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11:10
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11:50
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Government wide transformation Programme
Antoine Brugidou, Senior Executive for Management Consulting in Europe, Africa and Latin America, Accenture
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M-government: anytime, anywhere connected citizen
Vagner Diniz, GM, W3 Brazil Office; Professor Alexandra Cunha, Pontifical Catholic University of Parana (Brazil)
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In this session, details of the transformation program implemented in more than half of the French administration will be shared. It will review progress made with regards to improving interdepartmental communications to better inform judicial sentencing decisions and developing a cross-departmental platform enabling the branches of the French military to share services and coordinate more efficiently.
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This presentation will explore the challenges of Mobile Government through 12 best practices case studies in Brazil and a few other countries. Applications will vary from Carnival in Bahia or selling tickets to Public Theater sessions to Finding Jobs to Jobless People or Giving Information to Small Farmers. Each case study will explore the solution's features, the opportunity environment, and business model.
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12:00
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12:40
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Transformational eGovernment: The e-CIPRO strategy
Revd Dr Michael Twum-Darko, CIO and Keith Sendwe, CEO, Companies & Intellectual Property Registration Office
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IFMS: From concept to realisation, the journey thus far and beyond 2013
Moses Mongwe, HOD: IFMS, SITA
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This presentation focuses on Transformational eGovernment using CIPRO's e-CIPRO strategy. It will provide insight into Transformation eGovernment (TeG) delivery models including the delivery of public services through the internet, and the redesign of public services around the citizen; and the move towards a culture of shared services and factors that shaped the success of the implementation of e-CIPRO strategy in terms of policy on design and development of b-Government capabilities.
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The content of the presentation will include achievements to date; the roadmap to 2013; key lessons learnt; and will touch on the realization of the IFMS solution architecture, implementation options, industry participation and integration with core systems at departments.
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12:50
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13:30
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ICT reform in Government towards greater efficiency and better services
George Makume, Head of National Government and SITA, Neotel
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IFMS Asset Register Demonstration
Bertus Van Niekerk, Acting Development Manager IFMS Asset Register, SITA
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For most government departments the ability to provide citizens with an efficient and cost-effective service depends on its communications resources and processes. In the past citizens have been the victims of an inefficient manual process, often leading to frustration and a slow turnaround time. This session examines what ICT can offer to improve these inefficiencies.
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This session will provide delegates with an understanding of Release 1 Asset management (Asset register) functionality and positioning in the IFMS project and the "SITA ERP" solution, as well as architecture and product foundation capabilities. Bertus will discuss the product implementation methodology to assess departmental readiness and to prepare for possible future implementations of the Asset register component.
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13:30 |
15:00 |
LUNCH SERVED IN THE ICT SOLUTION CENTRE |
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11:10 |
13:30 |
TRACK 5: Solution Showcase |
TRACK 6: ICT Innovation |
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11:10
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11:50
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eHealth Infrastructure for Global Health Challenges in Africa
Dr Adesina Iluyemi, NEPAD Council
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Biometrics: Safety of the future guaranteed
Brain Leke Betechuoh, Senior Researcher, CSIR
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The aim of this presentation is to draw attention to health problems in Africa and how eHealth/Telemedicine, the use of ICTs for enabling and supporting healthcare services and delivery, either locally or at a distance, can contribute in tackling this challenge. Specifically, the aim is to draw the attention of policy makers, managers, health professionals, investors, donors, NGOs, and the industry to the values of eHealth/Telemedicine hold for Africa's socio-economic development.
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This talk will focus on fingerprint recognition, encryption of biometric images, voice recognition and facial recognition. Fingerprint, voice and facial recognition involves the use of an individual's fingerprint, voice pattern and facial features respectively, for authentication or verification. The four topics will be introduced, and the stages for the implementation of systems will be presented, including the emerging trend of combining different biometric characteristics into a single solution, known as a multi-modal biometric solution.
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12:00
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12:40
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Telemedicine as a tool for equitable health service delivery
Dr Moretlo Molefi, Director, Telemedicine Africa
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Leveraging Web 2.0 to improve Government Citizen engagement
Lee Naik, Head of IT strategy Service Line, Accenture
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Telemedicine presents an opportunity to change many lives of African rural communities but to date there are a number of barriers to successful implementation, therefore feasible business and technology models for sustainability need to be explored. This presentation examines the way in which technologies such as telemedicine can and should be used to benefit communities.
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There is a risk of widening the disconnect between citizens who embrace collaborative technology and government, unless government is willing to use capabilities such as Web 2.0 to provide enhanced citizen services. This presentation will focus on the potential Web 2.0 design patterns, models and tools will have for enhancing government-citizen engagement, citizen centricity and ultimately service delivery.
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12:50
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13:30
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The Electronic Health Record for South Africa
Dr Shaheen Khotu, Director: National Health Information System, ICT & Chief Information Officer, Department of Health
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Software as a Service for Government
Maxwell Ramutla, CEO, Afrovation
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This session will review the history and evolution of patient-centred information systems in South Africa and offer insight into the road ahead and the future of the Electronic Health Record. It will also review the role of the department of Health and SITA in the Conceptual Design and Framework for the establishing of a longitudinal health record for all South Africans.
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The session takes a closer look at the benefits and opportunities for government IT operations that are presented by Software as a service (SaaS), taking into account current needs and strategic objectives for national, provincial and local government. Key points for discussion include understanding Software as a Service and the application of SaaS in Government.
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13:30 |
15:00 |
LUNCH SERVED IN THE ICT SOLUTION CENTRE |
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11:10 |
13:30 |
TRACK 7: ICT for Local Government |
TRACK 8: Open Source In Practice |
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11:10
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11:50
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Improving municipal service delivery through an effective project information management system
Mahesh Srinivasan, IS Manager, City of Polokwane
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Living the FOSS dream: Experiences of the Department of Arts and Culture
Seaparo Phala, CIO, Department of Arts and Culture
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Implementation of capital projects generally equates to Service Delivery. This session reviews the successes realised by the City of Polokwane with its implementation and use of the project management information system (PPRIME) and the resulting monitoring and tracking of projects during their entire life cycle.
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The presentation will focus on the readiness of FOSS for government as well as major highlights and achievements of the Department of Arts and Culture (DAC) in improving its service delivery through the use and the ongoing deployment of FOSS solutions.
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12:00
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12:40
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Using IT in an under resourced Municipality to enhance public participation and service delivery
Executive Mayor, Clr. Linkie Mohlala, Emakhazeni Local Municipality
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FOSS Initiatives in the DPSA
De Wit Coetsee, Deputy Director ICT Infrastructure, Department of Public service and Administration
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A Municipality might be poor but the needs of its communities are as dynamic as those of communities in urban and rich areas. This session will highlight how the Emakhazeni Local Municipality was able to develop and maintain a web site that talks to the community's needs, within its stretched financial and administrative capacity, to the satisfaction of the local community itself.
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This session will present an overview of the FOSS Survey conducted in the DPSA and the outcomes thereof. It will review FOSS initiatives in the department to date and mistakes made. The DPSA's approach to FOSS will be discussed and the way forward.
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12:50
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13:30
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The shared services opportunity for local government
Silma Koekemoer, Advanced Specialist Business Development: Municipal ICT Blue Print, SITA
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FOSS - Bridging the Digital Divide
Isabel Shiela Gwebu, IT Manager, City of Cape Town
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This presentation offers an introduction to SITA's Municipal ICT Roadmap aimed at supporting the key municipal functions. It will identify the types of shared ICT services that are available to municipalities and deals with certain myths regarding shared services in general.
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The City of Cape Town’s Smart City Strategy recognised the social and economic impact of a functioning ‘smart city’, and that ICT was seen as an enabling tool. This session examines why FOSS was selected as a technology of choice to bridge the digital divide. It will examine key drivers for the adoption of FOSS, initiatives implemented, and successes and challenges of the FOSS Programme.
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13:30 |
14:45 |
LUNCH SERVED IN THE ICT SOLUTION CENTRE |
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START |
END |
PLENARY SESSION |
14:45
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15:30
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Securing Government in a Digital World - What's hot and what's not in the world of government cybersecurity
Dan Lohrmann, Michigan Chief Technology Officer & Director of Infrastructure Services, Michigan Department of Information Technology
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In this session, Dan Lohrmann will cover the landscape of cyber security topics facing all levels of global government in 2009. Through the use of video, headlines from major new organisations and personal stories related to security, the audience will gain an understanding of the growing threat situation. Attendees will be provided with information that helps them raise the bar in preventing cyber attacks, reducing risk and protecting critical infrastructure.
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15:30
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16:15
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Connecting citizens to the future
Noel Wright, Head: State Owned Enterprise, Provincial & Local Government, Neotel
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This session will explore the opportunities made possible with a next generation network, which can deliver true bandwidth to provide content, experience and value-added services that will effectively simplify SA citizens. Key points for discussion include the impact of global connectivity, true broadband and the Next Generation Network on the citizen's life.
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16:15
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17:00
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Local Government 2.5 - The Global Perspective
Dr. Alan Shark, Executive Director/CEO, Public Technology Institute
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Local governments are embracing the Web to reach out to citizens - provide improved efficiencies, more effective services, and greater transparency. What are the latest cutting-edge trends – what are the costs and benefits as we move from a Web 2.0 environment to a Web 3.0 environment? This lively presentation will provide a stimulating overview of global trends and opportunities as well as a road map as to where local governments are today and where they will be tomorrow utilizing the latest in technology. The session will also point out pitfalls to avoid and ideas for building a sustainable ICT growth.
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17:00 |
17:15 |
CONFERENCE CLOSING & LUCKY DRAWS |
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